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print jobs hang on windows server 2008 r2 print server

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Post time: 2013-4-28 05:33:33 |Show all posts
hello,
first i will describe the setting:
the user (approx. 30) work on a windows server 2008 x64 machine with terminal services.
the printers (approx. 15) are installed an a windows server 2008 r2 machine, which shares these printers for the user on the terminal service machine.
both machines running on the same physical box with windows server 2008 r2 hyper-v. the overall system stability of this setting is good.

now the problem:
often it comes to the situation that a print job hangs in a print spooler. sometimes the subsequent print jobs will be printed correctly, sometimes the whole print queue is blocked. the only solution is to restart the print spooler service on print server machine (windows server 2008 r2). this deletes all print jobs, so that new print jobs get processed.
this problem does not occur on a specified printer. it seems to be randomly distributed over several printers. the time range it occurs is between 15 min and serveral hours.
Does anyone have any idea how could solve the problem?
Kind regards,
josef

Post time: 2013-4-28 08:32:38 |Show all posts
Thanks Miles for your answer!
Now, we installed the printers directly/local on the terminal server. Now it seems to be ok. Not the best solution, but it saves costly time for searching the needle in the haystack:)
Kind regards,
Josef

Post time: 2013-4-28 07:02:42 |Show all posts
Hi,
Thanks for the post.
Will this issue occur if we just print some Text files?
Considering the factors like RAM usage, Virtual Memory consumption, please try to optimize the system settings for the guest machine hosting the Print Server for test.
You may also verify if this issue will occur in Clean Boot Mode.
Clean Boot
=============
Let's disable all startup items and third party services when booting. This method will help us determine if this issue is caused by a loading program or service. Please perform the following steps:
1. Click "Start", go to "Run", and type "msconfig" (without the quotation marks) in the open box to start the System Configuration Utility.
2. Click the "Services" tab, check the "Hide All Microsoft Services" box and click "Disable All" (if it is not gray).
3. Click the "Startup" tab, click "Disable All" and click "OK".
4. Click "OK" to restart your computer to Selective Startup environment.
5. When the "System Configuration Utility" window appears, please check the "Don't show this message or launch the System Configuration Utility when Windows starts" box and click OK.
6. Check whether or not the issue still appears in this environment.

Note: Temporarily disabling the Startup Group only prevents the startup programs from loading at startup. This shouldn't affect the system or other programs. We may still manually run these programs later.
Thanks,
Miles

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