I replaced the cartridge around 6 months ago and got the problem maybe a few weeks after that. I tried to resolve it then with no avail and have left it be until now.|
I think there was a paper jam at one point but I can't remember if this was the reason why I got the problem.
The printer is 18months old and I don't use it often.
I have already tried the following and followed the advice given by
Originally Posted by masterjed
1 - Hold the power and cancel button down (X)
2 - When it say enter special key combo press Blue, Green then Grey.
3 - Press BLUE again twice, now it says resets menu.
4 - Press the OK button and press blue twice to get to semi-full reset
5 - Press OK for semi-full reset, printer should shutdown. Wait for 30 secs before turning it back on using the power button and follow the prompts to set the language and the country. If this won't work, then you need to replace cartridges.
Thank you for such a quick response.