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greetings Hewlett Pakard printer deskjet d2460 is not working

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Post time: 2012-5-7 07:08:08 |Show all posts
greetings Hewlett Pakard
printer deskjet d2460 is not working
can you help with service please
thanks XXXXX/customer   
                                                    Submitted: 463 days and 8 hours ago.                                                                            Category: Printers                                                                    Status: CLOSED                                                                                                                                          

Post time: 2012-5-7 21:03:55 |Show all posts
Hi,
Please get into Start, Control panel and open Printers and Faxes. Then right click on the printer name and select Delete or Remove Device.
Then, go to the link below, select your operating system and click Next. Then click Driver - Product Installation software, and select HP Deskjet Basic Driver. Then click Download in order to download the driver. Download and install the driver.
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=2510767&lc=en&cc=us&dlc=en&lang=en&cc=us
If you have any questions, please let me know. If the issue resolved or the response was helpful, please click ACCEPT, so that I can get paid for my time and effort.
Thank you.
S H E F I N

Post time: 2012-5-7 19:38:45 |Show all posts
tell me sir where can I take the PRINTER TO have some servive
best regards
hugo     
               

Post time: 2012-5-7 18:38:35 |Show all posts
Hi,
Do you see Default or Online tabs when your right click on the printer name? If so, select that. If you see a checkmark to Use it offline, please uncheck it. Then try to print
Please right click on the printer name and select Properties. Then, click print a test page and check if the printer prints it fine.
Thank you.
S H E F I N   
               

Post time: 2012-5-7 17:18:16 |Show all posts
Relist: Inaccurate answer.
again Mr technician
there is only use online
when I right click
now what do i do to get my printer working
please advise
hughgo     
               

Post time: 2012-5-7 16:01:19 |Show all posts
Mr Shefin
there is no use online when I right clik
thanks hughgo
   
               

Post time: 2012-5-7 14:23:59 |Show all posts
Hi,
Please right click on it and select Use online. Or if you find options as Default, Online, please select them and try to print anything. Please let me know the result.
Thank you.
S H E F I N   
               

Post time: 2012-5-7 12:43:36 |Show all posts
printer is listed..D 2400 series
but there is no green checkmark
thanks  
hughgo
   
               

Post time: 2012-5-7 11:27:09 |Show all posts
Hi,
Please get into Start, Control panel and open Printers and Faxes. Please check if your printer name is XXXXXX XXXX there. If so, please make sure that there is green checkmark to it.
If the printer is not lists or there is no checkmark to the printer name, please let me know.
Thank you.
S H E F I N   
               

Post time: 2012-5-7 09:33:39 |Show all posts
my printer is on and nothing happens when I try to print
using windows microsoft Xp
   
               

Post time: 2012-5-7 08:16:11 |Show all posts
Optional Information:
Make: hp deskjet
Model: d2460
Already Tried:
I tried new inkcartridges  but the printer does not print
                                                                                          Posted by S H E F I N            463 days and 8 hours ago.                                                                    Hello,
            
           Welcome to yahoo. My name is XXXXXX XXX I am glad to assist you.

May I know the response you are getting from the printer while trying to print?
Are you getting any error message?
May I know the operating system you are using? (E.g. Windows 7)

I can help you better with the above information.

Thank you.
S H E F I N
   
               
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