Please get into Start, Control panel and open Printers and Faxes. Then right click on the printer name and select Delete or Remove Device.
Then, go to the link below, select your operating system and click Next. Then click Driver - Product Installation software, and select HP Deskjet Basic Driver. Then click Download in order to download the driver. Download and install the driver.
If you have any questions, please let me know. If the issue resolved or the response was helpful, please click ACCEPT, so that I can get paid for my time and effort.
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