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SC 899 across the Ricoh range

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Post time: 2013-2-14 13:47:47 |Show all posts
We've had a sudden rush of SC899 problems across the range of recent model Ricoh colours as well as B & W. They seem to be print job related. it seems that something is occupying the CPU for long enough for it to stall and forget what it was suppose to be doing. Anybody got any ideas? Has there been a a windows or Adobe update that has upset things? Anybody else seen this or are we on our pat malone?

Post time: 2013-2-14 22:26:23 |Show all posts
Can you be more specific about the models youencounter the problem.I ve seen it twice last week and after checking it seems that for the -01(3001,4501) the problem is related to printer, pcl firmware.For the -02 models is fax firmware related.There are 120 firmware upgrades for that code in the database and imagine it was introduced only lets say 2 years ago.So i think we will see alot of it in the future.

Post time: 2013-2-14 20:49:07 |Show all posts
Thanks Tcs, that could be what we're looking for.

Post time: 2013-2-14 19:41:04 |Show all posts
New PCL firmware just issued on Ricoh UK TESSA siteSymptom corrected:1. PCL5 jobs containing an "ECS&l0C" command result in an SC899.Could be the problem??

Post time: 2013-2-14 17:53:58 |Show all posts
  The only thing common to all those would be a power surge or may be the weather. I believe you guys may have had a cold snap down the southeast in the last couple of weeks ? Has there been any brown outs or power surges caused by solar flares ?

Post time: 2013-2-14 16:17:16 |Show all posts
Yes, but why are we having a sudden spike? We've logged 8 cases in the last 5 days.

Post time: 2013-2-14 14:54:34 |Show all posts
  Most of these problem where addressed in the firmware update. There is a 2006 RTB that refers to the associated problems. (RB222006h.)  ::::::::::::::::::::::::::::::::::::::::::::::::::  :::::::::::Outline::::::::::::::::::::::::::::::::  :::::::::::::::::::  Symptom corrected: 1. Unable to Scan to SMB to Windows 7 or Windows Server 2008 R2 destinations that have Windows Live ID Sign-in assistant installed. 2. Trying and failing to login to a Scan destination three times might result in the MFP stalling with an SC899 error. 3. Unable to Scan to SMB to Windows 98/98SE/Me/NT 4.0 destinations specified using an IP address. 4. The SMB retry function fails to retry the sending of failed SMB transfers (Scan to SMB or Fax delivery). 5. Unable to retrieve the Windows group name from a Windows 2008 R2 server during Windows Authentication. Because of this, logged in users will only be granted the "Available Functions" specified for them in the Address book. 6. The device is unable to assign group privileges to a logged in user if that group has a name consisting of more than 20 bytes. To address this issue, the supported group name length will be increased to 40 bytes. 7. The MFP’s Windows Authentication function is unable to use Kerberos when being authenticated on a Windows 2008 or Windows 2008 R2 server. The MFP will still be successfully authenticated because it is able to fail back to NTLMv2. 8. After changing the MFP's DNS server address or Domain name, Scan to SMB destinations specified using a hostname might not be found.
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