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Ricoh AF 2238C Scan to email problems

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Post time: 2009-11-15 01:36:24 |Show all posts
Hi all,
I'm trying to configure the scan to email but am having problems. Email does not get sent. The customer is hosting emails on Google mail.
This the current configuration on the machine:
Reception Protocol: SMTP
SMTP server name: smtp.gmail.com
SMTP Port No : 25
SMTP Authentication: On
SMTP Auth. Encryption: Auto Select
POP3/IMAP4 Server Name: imap.gmail.com
POP3/IMAP4 Encryption: Auto Select
IMAP4 Reception Port No: 993
POP3 Reception Port No: 110
SMTP Reception Port No: 25
In the system log I get the following error:
#[dcs_nas(20)]08/11/18 10:13:01 SMTPC: failed to connect smtp server. timeout. ERR:
Any suggestions?

Post time: 2010-12-5 20:51:34 |Show all posts
More likely that neither use an smtp

Post time: 2010-11-21 13:55:27 |Show all posts
I setup my email account that provided by the ISP to the machine and then scan to email to another email account from the same ISP, it goes through successfully; but when I scan to a gmail or hotmail account, it failed. Is it because of both of them also got SSL so the email can't go through?

Post time: 2010-11-7 06:59:20 |Show all posts
Just read through this thread. Thought I might add this solution.
Had a problem with a customer trying to use scan to email from ricoh using gmail. Intermittently working. Customer I.T. blaming photocopier of course.
Having read another thread here some time ago that suggested using gawab.com when you need an smtp server. I can verify that this works and is very handy to prove to an I.T. twat that there is nothing wrong with photocopier.
Just go to www.gawab.com set up an account. Use psmtp.gawab.com as smtp server. Turn authentication on and use user name and password that you used to set up email address. Port 25 or 587.
Thanks to original thread that provided this alternative.

Post time: 2010-10-24 00:03:13 |Show all posts
Unless the customer has an internal email server, we always use the ISP provided email account and password, or the email will not authenticate. That is whatever account (username/password) the customer would use to log into their ISP account to get their email on the web. It also helps eliminate DNS issues if you use the IP address for the SMTP server instead of the name.

Post time: 2010-10-9 17:07:06 |Show all posts
Hello,
how do i get the SSL certificate?

Post time: 2010-9-25 10:10:59 |Show all posts
Do you mean that you used the ISP provided e-mail to log onto g-mail? I know that doesn't make sense, but it seems to be what you referenced.
I just had ATT come in and screw up my customers ability to scan to e-mail because of the SSL requirement. I'm trying to get around it and would like to use g-mail if possible. I don't have many opportunities to play with the machine as my company has given up and won't authorize me to go out without charging them, which I hate.
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You have use the ISP provided email address which hopefully in your case doesnt use SSL. You cant access gmail because it uses SSL which the AF 2228/32/38 dont support.
From what i've learnt it is not possible to configure the machine for scan to email using Gmail.

administrator

Post time: 2010-9-11 03:14:52 |Show all posts
Hey everyone,
Thanks for all the help and input. Finally works. Ended up using the ISP provided email address, switched of authentication and voila, it started working.
So i guess any external webmail using SSL will not work with Ricoh machines. Lesson learnt after a painful few days.
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Do you mean that you used the ISP provided e-mail to log onto g-mail? I know that doesn't make sense, but it seems to be what you referenced.
I just had ATT come in and screw up my customers ability to scan to e-mail because of the SSL requirement. I'm trying to get around it and would like to use g-mail if possible. I don't have many opportunities to play with the machine as my company has given up and won't authorize me to go out without charging them, which I hate.

Post time: 2010-8-27 20:18:45 |Show all posts
I tried using a gmail address but never worked. So best solution is use and ISP that doesnt use SSL, i think someone suggested AOL. Or in my case im using the email address that the company was assigned when they signed up with their ISP.
Hope this helps..

Post time: 2010-8-13 13:22:38 |Show all posts
Yep, Have tried both. As well as the other suggestions you recommended to no avail. (Lucky for me, I have a machine in my shop that I have been messing with along with a gmail account I set up.)
Haven't quite given up yet, but getting close, lol!

Post time: 2010-7-30 06:26:31 |Show all posts
Google's website says SMTP is available on Port 465 or 587, so you might try both.

Post time: 2010-7-15 23:30:24 |Show all posts
Guys Gmail actually uses port 587 for smtp, I have setup 5 to 10 of these and it works like a charm, just make sure smtp authentifcation is turned on.
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I'd be interested to know in detail how you are accomplishing this, as it is VERY true that Ricoh's machines do not support SMTP with SSL. I've tried every possible combination trying to work around this with no luck.
Regards

Post time: 2010-7-1 16:34:17 |Show all posts
Hey everyone,
Thanks for all the help and input. Finally works. Ended up using the ISP provided email address, switched of authentication and voila, it started working.
So i guess any external webmail using SSL will not work with Ricoh machines. Lesson learnt after a painful few days.

Post time: 2010-6-17 09:38:10 |Show all posts
Like I said on my other post Ricoh machines DO NOT support SSL(STARTTLS). I used telnet to connect to smtp.gmail.com on port 587 and I got a message telling me that I must use STARTTLS. You can create a free email account with AOL and send email through that.
Attached Files File Type: doc SSL.doc (506.0 KB, 63 views)

Post time: 2010-6-3 02:42:03 |Show all posts
I've ping'ed the DNS, I get a reply. I've attached a screenshot of my config page. This problem is driving me nuts!
Also changed to port 587 but still same error.
#[dcs_nas(20)]08/11/19 17:26:28 SMTPC: received error code. [530] (202) ERR:
Attached Images File Type: jpg Picture 1.jpg (15.7 KB, 10 views)

Post time: 2010-5-19 19:45:56 |Show all posts
mmru4real is correct Gmail is on port 587. I doubled checked it via a telnet session.
Thanks for the correction.

Post time: 2010-5-5 12:49:49 |Show all posts
Ricoh machines do not support SMTP with SSL
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Lsvb its right Ricoh products do not support Secure SMTP(SSL).

Post time: 2010-4-21 05:53:42 |Show all posts
Di you check the DNS to make sure it is valid? Use the ping command to verify the machine can connect to it.
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Guys Gmail actually uses port 587 for smtp, I have setup 5 to 10 of these and it works like a charm, just make sure smtp authentifcation is turned on. this may help as well, this is the outlook setup for gmail, even though its a little different it gives all of the pertinent info.
Outlook 2007 - Help Center

Post time: 2010-4-6 22:57:34 |Show all posts
Di you check the DNS to make sure it is valid? Use the ping command to verify the machine can connect to it.

Post time: 2010-3-23 16:01:27 |Show all posts
The Googlemail domain doesn't have SSL on it... At least it didn't last time I set one up using it.
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