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Reset the drum counter on Brother MFC-9840CDW

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Post time: 2012-11-3 10:08:57 |Show all posts
The drum unit was replaced because of immovable marks on one of the drums, not because it had exhausted its lifespan. I followed the instructions (Menu, 8, 4) to reset the drum counter, but I cannot get past 'Menu, 8'. (It only gives options 1-3). The drum life usage indicates a life of 64%. Does this mean I'll lose 36% of the life of the new drum? How can I reset the drum counter back to 100%?
--Brother MFC-9840CDW Laser Printer

Post time: 2012-11-5 22:21:54 |Show all posts
I am receiving an error message about toner end life.  I replaced all toners, yet am still receiving the message.
Any help would be appreciated!

Post time: 2012-11-4 17:59:19 |Show all posts
press the 3 and 9 button at the same time in ready mode.
then the reset menu will appear, press the up or down arrow until you get to drum.
press ok,
and select 1 to reset or 2 to exit.
it will return the ready state and your done.
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