Hello my name isXXXXX look forward to assisting you today with your question and providing the best answer possible. Turn the machine off then unplug it and disconnect the usb cable (if there is one connected if not skip any USB cable steps). |
Remove all paper from the machine and then blow out the feed roller and paper tray thoroughly with compressed air three or four times.
Once done plug in back in and insert a single sheet of paper.
Turn the machine on and then connect the usb cable. Then please test the machine and see if the problem is still there.
If it is next remove all the paper from the machine.
Then with a flashlight look very closely at both the paper feed roller, as well as inside the machine around the ink cartridges.
Something as small as a pin stuck in either area could cause this problem.
Remove all the ink cartridges from the machine
Then clean the contacts on the cartridges as well as inside the machine itself
Do this with a small amount of warm water on a cotton swab until no ink comes off on the swab
If any of the other cartridges are low, empty, leaking or bulging replace them
Then turn off the machine and unplug it for 70 seconds
Plug it back it and wait for the insert cartridges message
Insert the cartridges and check to see if the problem is still there
Unfortunately if the problem is still there after this it means the feed roller has failed and needs to be replaced. Replacing this part however can sometimes cost more than replacing the machine itself. If you need any clarification on this or have any questions about it please let me know, if not please don't forget to leave a positive rating as that is how this site credits me for my time. Also please note you are rating my help only and not this site or your Canon printer. I have no control over how Canon manufacturers there machine or the machine needing a new part. If for some reason you try to rate and you are not able to please let me know.