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Officejet Pro 8500 wireless - ink cartridge missing or damaged

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Post time: 2013-4-9 20:29:29 |Show all posts
After a power flicker, my Officejet Pro 8500 wireless, model C023A, is displaying the message,
"The following ink cartridge appears to be missing or damaged
  [icons for Cyan, Magenta, Yellow, and Black]
See the device documentation for more information."
And the red exclamation point icon to the left of the Cancel button is flashing.

i am using type 940XL cartridges for all four (4) colors, and have only printed about 150 pages, so it is unlikely that all of the cartridges have gone empty at the same time.

i have tried powering down, as well as downloading and installing "OfficejetPro8500A909g_R1006B_ENG", both with no effect on the message.

The documentation talked about cleaning the printheads, but the reference to an "OK" button is totally confusing.  There is no obvious "OK" button on this machine.

Thanks for any assistance.

Post time: 2013-4-11 12:08:46 |Show all posts
Great! I gave the printer away some time ago after I had posted above!

Post time: 2013-4-11 10:15:55 |Show all posts
I had same problem, but discovered by replacing one cartridge at a time it was a faulty yellow. Even if I inserted it last it still came back with all four being faulty and all four our brand new HP originals. I replaced with a cheap non hp cartridge and it works fine now. I have to say this printer is possibly the most annoying an unreliable printer I've ever owned, ironically of the 8 printers we have at work the 2 x HP's are always the ones were you have to cross your fingers if they're going to print or not!

Post time: 2013-4-11 09:07:56 |Show all posts
Please see what I posted.  It is one of your print cartridges shorting out the others.

Exploredsoul

Post time: 2013-4-11 07:20:16 |Show all posts
You do not need to throw away your printer!  You have a bad printer catridge that is shorting out the other three.

We have the Pro 8500 & the Pro 8500 Premium.  I have solved the problem with both.  We had an issue with the yellow 940 XL cartridge.

If it is not showing any of the cartridges and giving you the error code do the following.
1) Take all of them out.
2) Put one cartridge bad in, and shut the door.  Look at your screen.  If it shows that it takes it leave it in and open the door.
3) Put only one more in and shut the door.  Look at your screen.  If it shows that it takes that one then leave it in and open the door.
4) Do this to all of them.  Once you get to the one that shuts everything down. you will know which cartridge is bad.
5) Replace that cartridge and you will be up and running again.

Post time: 2013-4-11 06:12:11 |Show all posts
Same issue here.

Picked up the hardly used printer so I bought the power cable(was missing) and now 4 new HP cartridges (which is not cheap) and this thing is dead.

I know HP monitord these threads so shame on them for not offering a better fix or replacement for such a defective unit. They stick with the "Warranty is out, sorry, but you can buy another..." and that is just not right!!!


I have tried all possible fixes and I checked all connections. Cant update firmware as it's stuck in the error screen.

{Content Removed}

Post time: 2013-4-11 04:15:16 |Show all posts
I am getting an error message that says:
The following cartridges are past their expiration dates: Black. You should remove or replace the expired cartridges or click OK to continue with the expired cartridges. HP cannot guarantee the quality or reliability of expired cartridges. Printer service or repairs required as a result of using expired cartridges will not be covered under warranty.

I have been using remanufactured cartridges with no problems for three years on this printer.  Now, all of a sudden, I put two new cartridges in yesterday and I get this error message.  I can't print at all. I have tried all the steps suggested by HP online--turning off power, updating software for OS 10.5, and more.  Called HP and they want to either charge me to help me, but can only help me if I buy HP cartridges.  They also want to sell me a new printer.  I told them I thought forcing me to buy their cartridges at twice the cost was "restraint of trade" and probably illegal.  And they said, "No, it's not."  I was talking to someone in the Philippines, so not sure I heard everything right.

I asked them for a workaround because the printer is working fine otherwise.  They said they did not recognize these cartridges and no deal.  This i maddening.  I'm sitting here with a perfectly good printer with a poison pill in it that makes it unusable.  I'll never buy HP again.

Post time: 2013-4-11 02:45:41 |Show all posts
Has anyone had a chance to try the possible fix I posted a few months ago -- there is a support document which lists a number of steps which might fix the problem: http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c01817398&lang=en&cc=us&taskI...

The fix consists of possibly updating the firmware as well as cleaning the electrical contacts (the document gives detailed descriptions -- be sure to follow them carefully, the document says "CAUTION:  Follow these steps carefully to avoid damaging the sensitive electrical components").  Let me know the result.

Craig
                       
                       
                               
        Say "Thanks" by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as "Accepted Solution"
I am an HP employee.

Post time: 2013-4-11 01:07:13 |Show all posts
I too purchased this "great Printer at a Goodwill in Rochester NY then purchased the ink cartridges for another 89.00 + and still have not printed a page.  The Goodwill will let me return the machine but i am still out the ink Cartridges.  

Has anyone found a fix for the error message Ink Cartridge Problem? 12/13/2011

Post time: 2013-4-10 23:29:01 |Show all posts
I now know why the good will had a dozen of these on the shelves for 20.00 even that was too much. 200.00 later I still have yet to print the first page!

Post time: 2013-4-10 22:28:00 |Show all posts
Hey all you out there. I am here to confirm the following and present a possible fix:

1) YES - the HP Officejet Pro 8500 wireless is a piece of junk. It worked fine for a few weeks and then we started with the continual problems and wasted a lot of time and a lot of money to get nowhere.

Paper Jam - this is another common problem with this machine. We too had a continual paper jam issue (from day 1) that was not repairable. I spent days on and off with Tech Support (useless) and the only solution (as I had stated on day 1) was to exchange for another machine. However they will only exchange with a "REFURBISHED" one. So you pay full price for a "NEW" machine only to waste your time and money and then get a "USED" piece of junk .......and that's legal ??????????

Ink cartridge missing or damaged - the second "REFURBISHED" machine worked for maybe 2 weeks and the we started with this crap. Ya, we too have tried all the so called fixes and spent countless hours with Tech Support (useless) only to resolve nothing. In addition, the "REFURBISHED" machine we got only had a 2 or 3 month warranty. Who's got the time to keep going nowhere!!!!!!!!

2) YES - the HP Tech Support is a useless system and for the most part a waste of time.

3) THE POSSIBLE FIX:

The paper jam I think is a lost cause. That has something to do with the electronics in the sensor and unless your set up to deal with that sort of stuff your done.

As far as the Ink cartridge missing or damaged, QTIPs might be the answer. Here is what I did:

1st - turn off and unplug the device (per manual).

2nd - CAREFULLY remove the (4) Ink cartridges and CAREFULLY clean both the ink ports on the cartridge and the machine, and the contacts on the cartridge and the machine. I used QTIPs with a LITTLE nail polish remover (one for each color and one clean one for the contacts).

3rd - with the ink cartridges still out, look at the back of the ink cartridge and you'll see a recessed black rubber button on the back. Now look into the ink cartridge compartment on the printer and you'll see (4) white plastic buttons (one for each ink cartridge). The recessed black rubber button on the back of the ink cartridge is supposed to press against the white plastic button (depressing this button) signaling that the cartridge is installed. We'll surprise folks, these buttons are made cheaply and made to fail. After a short period of time it APPEARS that this white plastic button doesn't get depressed enough to make the full contact. What I did was break off a piece of "QTIP" (the fuzzy tip cause that's what was in front of me, I'll work on something better later) and CAREFULLY stuck it in the recess where the black rubber was on the back of the ink cartridge centering it so it would further depress the white button in the back of the compartment.

4th - CAREFULLY reinstall the (4) cartridges making sure the QTIP stays centered and hits the white button. Close the compartment door and hope for the best. You might have to push a little harder or jiggle the cartridges, but hopefully it works. It did for me. So far we have printed several documents over the past several hours without a glitch (SHHHHH !)

Disclaimer - I am not an HP employee or affiliated with HP in any way, nor did they contact me for this in any way. I am merely a frustrated consumer like yourself trying to solve a problem and help others with the same problem by sharing my experience. I do not claim that this will work for all, but it worked for me so far. The printer is an electronic device and nail polish removers may be FLAMMABLE. BE SURE TO TAKE ALL PRECAUTIONS, TURN OFF AND UNPLUG THE DEVICE (PER THE MANUAL) PRIOR TO THE START OF ANY REPAIRS and seek assistance from someone qualified if you are unsure of what you are doing. GOOD LUCK.

Best to all

Post time: 2013-4-10 21:27:36 |Show all posts
I did a quick check and there is a support document which lists a number of steps which might fix the problem: http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c01817398&lang=en&cc=us&taskI...

The fix consists of possibly updating the firmware as well as cleaning the electrical contacts (the document gives detailed descriptions -- be sure to follow them carefully, the document says "CAUTION:  Follow these steps carefully to avoid damaging the sensitive electrical components").  Let me know the result.

Craig
Although I am an HP employee, I am speaking for myself and not for HP.
                       
                       
                               
        Say "Thanks" by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as "Accepted Solution"
I am an HP employee.

Post time: 2013-4-10 20:22:32 |Show all posts
Same problem here!

Post time: 2013-4-10 18:34:54 |Show all posts
I have the same problem. I bet I printed maybe 100 sheets through it.

This was the most expensive printer I ever bought.

It will be the last HP product I EVER buy for sure. You can't even contact support without them charging you. What a joke.

I can't express the contempt I feel for HP and this product right now.

I guess I am off the store to buy a Kodak, or Epson, since this 350 dollar piece of crap is worthless now as well as the XL ink I bought.

Post time: 2013-4-10 17:22:43 |Show all posts
I too have been having the same problem. I have had the computer for 14 months...after changing yellow cartridge, the same flashing light with all four cartridge warning. Changed all 4 cartridges, etc., have tried all  the above troubleshooting but have not called HP. That was going to be my next step until I read your entries. Sounds lilke a loosing battle.This is pretty rediculous!

Post time: 2013-4-10 15:49:33 |Show all posts
Have the same problem on my Printer

Replaced all 4 Cartridges any possible way, with and without power & it does not work.
Pressed the # & * Keys to enter Factory Setting adn then the 1 2 3 code, and went through Reset. That did not fix the problem either.
The problem is in the Hardware of the Printer and HP does not admit to it. They are not willing to fix or replace either.
The Tech SUpport Center only propose to Buy and New Printer or propose a "Great Deal" of a Refurbished Printer ???!
Very Poor Suport and Service. This Printer is {Content Removed: Language Filter Evasion} !!!

Post time: 2013-4-10 14:14:48 |Show all posts
I am having the same problem with my Office Jet Pro 8500 printer. I replaced all four ink cartridges and both printheads, and still the same message. My printer has only been out of warranty about 5 months.  

  Too old to get it replaced, and too new to even think about having to buy another one.

Then I found on HP's website where I could reset it to factory settings by pressing the 3 and # at the same time - wrong! That only made the little "!" on the display start flashing and no readable message on the display.

I even tried uninstalling and reinstalling, but now I can't even get the thing to reinstall.

Any ideas before I bite the proverbial bullet and calling HP's pay-for-it line?  

Post time: 2013-4-10 12:18:44 |Show all posts
I am receiving the same error message, even after inserting new cartridges.  We've done everything the manual suggests, but still cannot use the printer.  HELP!!!    This printer is practically new, what could have caused this?  It is so frustrating.  Is anyone at HP actually looking into this problem????

Post time: 2013-4-10 11:09:15 |Show all posts
Having the same problem. Have spent more than 2 hours with Tech support  to no avail. They sent new cartiridges still have problem. Was told warranty expired 2/11 by HP. This seems to be a problem with this printer. Has anyone had their problem resolved?

Post time: 2013-4-10 10:08:13 |Show all posts
I am having a problem getting my printer to print after replacing black ink cartridge.  Not printing at all. No message appearing now.  Did give message that cartridge was damaged.  Just bought it 2 days ago.
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