Ok, this model doesn't have a removable printhead. Unfortunately this limits our options, on some models the printhead is removable and then we can soak the printhead to remove the offending clog. In this case, there is only 2 options:|
1. Open the printer and remove all cartridges. Turn off the printer and disconnect all cables from the back of it. Use a q-tip dampened with warm water to clean the copper contacts on the cartridges and in the printer. Keep cleaning until no ink comes off on the q-tip.
Next, check all the ink cartridges and make sure that any prepackaging has been taken off:
Then make sure they are vented correctly:
source: http://is.gd/a68fHFYou can use a pin to clear the vent if necessary. Now, reinsert the ink cartridges and reconnect all cables to the back of the printer. Plug the printer back in to the outlet, then turn the printer back on, and run another printhead cleaning.
2. If black is still missing, you can try a printhead flush kit for you model, click HERE. These types of kits come with a small syringe and vinyl hose so you can inject a cleaning solution into the printhead. Sometimes this works, as the combination of the solution and pressure from the flush kit can unclog advanced clogs. There is a 14 day money back guarantee on this particular flush. Please note I am not affiliated in any way with the particular companies that sell these kits.
If still no black, then unfortunately either the sensors for black inside the printhead have failed for the black nozzle is permanentely clogged/worn and you will need to have the printer serviced. HP will very likely offer you a new printer at a discount since they rarely take the non-removable printhead types for repair. Honestly if it comes to this point, I would recommend a new printer entirely, it is not worth the cost of repair.
Hopefully it does not come to needing repair, if it does I'm very sorry there was not a quicker fix, I always try to be thorough as possible before determining if something needs repair. When rating me, please consider that hardware failure is out of my control (although I can absolutely relate to the frustration)...So if I can be of any further assistance to gain a favorable rating from you today, please let me know anything you need.
[td]Expert: [/td]Bernie [td]Category: [/td]Printers [td]Pos. Feedback: [/td]95.9 % [td]Accepts: [/td]1997 [td]Answered: [/td]1/5/2013