Hello and welcome, my name isXXXXX sorry to hear about your problem.|
If you are getting a paper jam error, please take these steps (click below to view):
Note: After clicking the picture below you will need to click when you see the magnifying glass.
If you have any issue on it or get stuck on anything, please reply back, I'm happy to assist as much as you need. Please also rate my answer if you found it to be helpful.