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I get an error message stating 'The print cartridge cradle cannot move

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Post time: 2012-7-19 17:13:54 |Show all posts
is nothing obstructing the print cartridge cradle. I have turned off the device multiple times. I have cleaned it and I have removed both ink cartridges and replaced them again. I keep getting the same error. I'd realy appreciate the help. Thanks.
--HP Deskjet 6940 InkJet Printer

Post time: 2012-7-27 16:33:59 |Show all posts
OK....try removing the carts,  close the printer, turn off,  then disconnect...alot of the problems with the newer HP  printers has to do with their ROM memory....if that doesn't work, then there is defintely something in the paper path, no matter how small.  Try to eliminate the copy function....does the error happen as soon as the printer is finished powering up??

Post time: 2012-7-25 03:34:18 |Show all posts
"The print cartridge cradle cannot move."
I fixed this problem by disconnecting the power cord from the power-strip and connecting it directly into the wall. My printer was not getting enough voltage from the power-strip. I hope this helps.

Post time: 2012-7-21 19:45:36 |Show all posts
Does is look/sound like the cradle is attempting to move? Make a loud popping sound? There is small belt that is used to guide cradle across the platen. Take a closer look to see if anything is obstructing that belt. It's rubber and looks like it has gear teeth on it and fits around white gear wheels on side of cradle.
If it doesnt' move at all, a hard reset might clear it. You'll have contact HP support for that as each printer model is different. Some you just hold the power button in for a certain number of seconds.
A soft reset can be tried by unplugging power cord from printer and waiting 15 seconds then reattach power.
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