The Print Diagnostic Utility diagnoses and resolves common printing problems and communication problems, including:|
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Connectivity: USB: Ensures that the USB connection from your computer to the HP product is working correctly.Network: Ensures that the network connection between your computer and your network is working correctly. If the tool detects a network connectivity problem, you will be prompted to run the HP Network Diagnostic Utility for better results. Spooler: Automatically restarts the print spooler, which sends print jobs from the computer to the product, if it has been stopped. Online status: Checks if the product has been paused or set to offline, and then sets the status back to online if necessary.Device manager: Checks for problems in Device Manager that would prevent printing. Print queue: Checks for and clears pending print jobs in the print queue (a log of print jobs waiting to print). Port: Checks the port settings for the HP product. Driver: Checks for alternate-driver settings. Conflicts: Checks for conflicts with other drivers, such as other printer brands. Default printer: Checks the default printer setting and prompts to select the HP product as default (optional).