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Hp photosmart c8100 all-in-one series printer power cycling on/off/on/off/on. Help?? Problem reset

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Post time: 2013-3-7 12:38:38 |Show all posts
I have a HP Photosmart C8180 Printer.

Printer is cycling on/off/on/off.  Display lights up blue with colored strip along the bottom then turns off and then again turns itself back on over and over.  Have tried unplugging from printer , then unplugging from outlet, waiting 15 seconds plugging back into outlet, LED light does turn on, plugging back into printer to reset but still does the same.

If the "print photos" and "cancel" buttons are both held down when plugging the printer back in and released after 2 seconds, the printer does not continue to cycle. At this point the blue light near the camera sybol, and the power button remains lit, with no display.   If you press power button at this point, it begins to cycle on/off/on/off again.

Does anyone know what I else to try?

Post time: 2013-3-9 01:35:00 |Show all posts
{Content Removed}
I want my full retail purchase price refunded!

Post time: 2013-3-8 23:47:29 |Show all posts
I started having the same problem just when the year warranty was over. SHAME ON HP FOR NOT STANDING BEHIND THEIR PRODUCTS. I'll NEVER buy another HP printer.

Post time: 2013-3-8 22:46:50 |Show all posts
hello,
same problem here... problem started late 2011... been sick, so just get'n to post... thanks

Post time: 2013-3-8 21:09:05 |Show all posts
They know there was a problem with the capacitors they installed, with a large failure rate.
Three words: [Legal Discussion Removed]

Post time: 2013-3-8 19:21:51 |Show all posts
I too am having the same issue. First it started with not powering down. HP info was useless for resolving. Glad I found this post. The cap issue is probably my problem so will look to fix that. I am not buying an HP printer again!  Last one was junk and this one has hardly been used more than a dozen times before turning to crap.

Post time: 2013-3-8 17:43:07 |Show all posts
HP has left a sour taste in my mouth. My laptop overheated and melted the video card. Only 3 yrs old. Now my printer that I only use once in awhile is cycling on and off. Blue screens flashing lights. I called HP and they said since its out of warranty they would be happy to take it back and sell me new one at a discount. REALLY? things should last a little longer than 2 yrs. I will never ever buy HP again. I loved when it worked but when you have a paper for school and suddenly your printer becomes possessed it is so frustrating. And then for HP to use this as a sales opportunity. A bit
opportunistic......I am sure there are rival companies with similar quality. For the price I paid I did not get my moneys worth.

Post time: 2013-3-8 15:53:29 |Show all posts
I have an Hp photosmart c8180 four capacitors were bad. for 5.90 (plus 20.00 in solder and soldering iron) I repaired it in an hour. 2ea 680UF 6.3v replaced with 680UF 10v and 2ea 330UF 10v replaced with 330UF 25v kep this printer out of a landfill in Ghana. Seriously.. if its broke FIX it. for goodness sake.  http://www.youtube.com/watch?v=I5DCwN28y8o&noredirect=1

Post time: 2013-3-8 13:59:51 |Show all posts
Please see my comments in my Dec 5, 2011 posting, where I discuss the solution to this issue (bad capacitors on the logic board). Other HP printers have had similar problems. If you want to attempt the fix, or guide a repair person, see the HP forum postings for a similar printer at:
http://h30434.www3.hp.com/t5/Other-Printing-Questions/Photosmart-C5180-Power-Up-Power-Down-Problem-L...

Post time: 2013-3-8 12:37:22 |Show all posts
I am having a similar problem with my C8100 All in One printer.  The printer will not power up.  When I plug it in, it turns itself on and has a blue screen with the power on symbol and the numbers 83C00020.  Do you have any other advice on this, or should I trash it?  I appreciate your help.
Thank you,
Al

Post time: 2013-3-8 11:02:08 |Show all posts
I was having the same problem, I tried the hard rest option several times, didn't work. I went on to pluging the power cord in at the same time while holding the print photo and cancel button for a few seconds, all I was was a black screen with the power light on. when I pressed power, it began the on off cycle again. I decided to do the previous step but this time holding it for about 45 seconds instead of the recommended 2-3 and it started up, went through half a cycle and shut off again. I repeat the steps 3 times each time holding the buttons for 45 seconds and the machine would go further into the cycle each time until it eventually booted to the default startup screen.

Post time: 2013-3-8 09:42:22 |Show all posts
Yes, I fought that issue twice in two months.  The first time I am not sure what I did but it "came out of it" with a set of pushing and pulling out power cord.  Second time i tried everything I read on here and several others and gave up.  I loved that printer and was extremely pleased with it.  However, I got so frustrated with it that it is now sitting in my garage with my antique computer collection gathering dust.

Post time: 2013-3-8 08:34:18 |Show all posts
This problem is likely to be on the logic board. HP (along with other manufacturers at the time) used a bad batch of electrolytic capacitors. They tend to swell, and eventually fail. Motherboard manufacturers were suffering from similar problems.

You (or a repair facility) will have to replace the bad capacitors. I did my own, since I have the technical background; but even so, it was not easy unsoldering the bad capacitors. The bad capacitors usually show visible swelling. (The top tends to push out first....).

My C8180 is functioning properly now, after the repair.

Post time: 2013-3-8 07:33:45 |Show all posts
Folks

here is the link to the procedure I used to fix my HP 7410. It's pretty easy to try and I'm not sure if it's the same as the 8100. Unfortunately I can no longer use it via the wireless but it sure does beat buying a new one.

http://callitout.com/quotes/index.php/kick-it-to-the-curb/68/printer-wont-boot-up-start-cycle/?cp=4

Good luck.

Post time: 2013-3-8 06:26:45 |Show all posts
Add me to the mix.  This is third time I have had to go thorugh this and I can't remember where i actually found the answer last time.  First I have tried the while on pull power and then unplug from wall.  Wait 30 sec  nothing.  Same on cycle.  So tried insert holding down print photos adn cancel nothing again.  So i am back to scanning the various resource out there.  Next I will uninstall driver and and software and see what happens.

When it works it is the best, but I think I will toss it in the dumpster if re-install doesn't work.  What a waste of money and has me to point of becoming an ANTI HP person.....  Especially since no response from anyone HP!

Post time: 2013-3-8 05:26:25 |Show all posts

I have the same problem with my HP 7410 All-In-One printer as well.

Post time: 2013-3-8 04:04:01 |Show all posts
Hi there

Thank you for you suggestion.

I'm glad that at least one of us managed to finally get their HP 8180 printer to work.  I've unplugged it and tried restarting it when pushing the "print photos" and "cancel" buttons on quite a few occasions over the last few days - all to no avail.  Even left it switched on for a couple of days as you did to see if it reset itself but still no joy.

The only difference that I managed to make twice was to get the screen to change from HP start up screen with scrolling colour bar at the bottom to a totally green screen with the numbers 1 2 3 4 5 across it and the exclamation mark lit up.  Pushing power button doesn't make any difference - it doesn't do anything!

HP appear to be oblivious to the problems being experienced by this printer.  Reading other people's problems HP's response is one of either giving you a solution that even a five-year old would think of, or telling you that they haven't heard of this problem before - even though a number of complaints have already been logged for that problem.  Great shame that they couldn't get this printer to work right as it was excellent for the short time that it worked!

I think that I've given up with mine and it's time that it headed for the recycling centre and I'll start looking for a new one.  I've seen some good reviews for a rival company which I'm seriously thinking of trying.

Many thanks again for taking the time to respond.

Post time: 2013-3-8 02:24:18 |Show all posts
I am having the same problem.  I have tried all the above suggestions, but nothing helps.  I, too, am ready to throw it through the window.  My printer is less than 2 years old.  For a few days I could get it to print a page or two, but today it stops 2 inches into the first page and turns itself off.

We've always bought HP printers, but this has really soured me.  It sounds to me as if this is a problem unique to the HP 8180 all in one.  I dread the process of buying and learning a new printer.

Post time: 2013-3-8 00:32:17 |Show all posts
Alison,

   Just wanted to let you know that my printer is working again.

One of the suggestions I read was to unplug the printer. Then while plugging the printer in again, hold down the "print photos" and "cancel" buttons.  Release after 2 seconds.   When I tried this the following is the result I found:  

If the "print photos" and "cancel" buttons are both held down when plugging the printer back in and released after 2 seconds, the printer does not continue to cycle. At this point the blue light near the camera sybol, and the power button remains lit, with no display.   If you press power button at this point, it begins to cycle on/off/on/off again.

Feeling frustrated with nothing working, I tried again.  Held down the "print photos" and "cancel" buttons while plugging the printer back in, then release after 2-3 seconds.   Once again, the blue light near the camera symbol was lit along with the power button, still nothing on the display.   I then decided to give up, and I left it still plugged in with the blue light on and power button light on.  Two days later I happened to be near the printer and touched the display.  To my amazment,  it was working! Just like nothing had happened to it.

I'm not sure this will work for you but it's probably worth a try.    Good Luck!!!  Let me know if you get yours to work.



Post time: 2013-3-7 22:33:31 |Show all posts
Thank you for your solution.

Unfortunately I had already tried this solution but just to make sure I did carry this again to no avail.  Pushing the power button doesn't seem to make any difference - the printer has gone into automatic cycling mode and doesn't pay any attention to someone pushing the power button.

What miff's me most is the fact that this printer at approx £200 was not the cheapest on the market at the time and it's only lasted approx 2.5 years.  Strange that at least one other printer has experienced the same problem at about the same time - I wonder if there are any more and if this is a weakness in this HP Photosmart C8180 AiO model.  Obviously not up to HP's usual high standards.  I think I will have to look for a new printer - but very much doubt if it will be HP.

Thanks once again for your suggestion.
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