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HP710C - Align print cartridges error - Function discovery print provider dll has stopped working

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Post time: 2013-1-6 13:05:05 |Show all posts
1. HP710C Printer
2. Windows 7 64-bit

About 8 months ago I discovered the Windows 7 64bit driver patch published on this forum which I duly installed so I could continue using my old faithful HP710C printer. Since then, my printer has worked absolutely fine working on Windows 7. Then yesterday after replacing the colour ink cartridge I attempted to use the 'align print cartridges' function within the printer properties. This no longer works and gives a message saying 'Function discovery print provider dll has stopped working'. It offers to go online for a solution but doesn't find any. Further details from the dialogue box are:

Problem signature:
  Problem Event Name:    APPCRASH
  Application Name:    rundll32.exe_fdprint.dll
  Application Version:    6.1.7600.16385
  Application Timestamp:    4a5bc9e0
  Fault Module Name:    HPV700AL.dll
  Fault Module Version:    1.0.0.1
  Fault Module Timestamp:    44d69ff1
  Exception Code:    c0000005
  Exception Offset:    00000000000044c6
  OS Version:    6.1.7601.2.1.0.256.48
  Locale ID:    2057
  Additional Information 1:    f171
  Additional Information 2:    f171d61c1e212f764560b7864dfa20f7
  Additional Information 3:    8269
  Additional Information 4:    8269bbdcc09e881f2eabfc7967368756

The printer still prints but I would like to fix this problem so I can use the align print cartridges again.

Can anyone help me please?

Regards,
Mark

Post time: 2013-1-6 14:31:10 |Show all posts
Hi, I have excactly the same error - alignt catridges function for HP710C on W7-64 leads to "Explorer stopped working" and a dll-error log entry.
Is there anyone who knows a solution?
Regards
Francis
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