I am posting this in the hopes that it may help other lost lambs like myself as I was unable to find this answer on my own searching the web.
For the past couple of days, my happy little HP 6180 Printer has been asking for new yellow juice. I finally got the chance to go pick up a new cartridge and much to my dismay, when I installed it, I got a message saying Ink System Failure... something something... refer to documentation.
Well, the documentation had no references to this kind of error. I tried everything the website suggested, unplugging it, taking out the ink cartridges, starting the whole thing up and reinstalling and the error just appeared again and again.
I looked online and was dismayed to find that people said that they had gotten refurbished models sent to them because they couldn't get tech support at HP to help them... OR that they were charged big bucks for tech support.
My husband took over at that point (I am normally the geek but it was a long day) he got online with a tech support person and she talked him through fixing it. It works great once again!!!
Here is the content of the chat, hopefully it helps you too! Christina is the tech support person.
Christina: Let us perform some steps to isolate the issue and find a fix for it.
Christina: Please perform the following steps and let me know the message that will be displayed on the printer.
Christina: A. - Press and hold the “*” key.
B. - Press the “#” key and release both keys.
Display should say “Enter Special Key Combo”
C. - Press and release in sequence the “1”, “2” and “3” buttons.
CustomerName: screen says "support" R0631M
Christina: 2. Press and release the right arrow button until the display says “System Configuration Menu”.
Christina: 3. Press and release the “OK” button.
Christina: 4. Display should say “Hardware failure status”. If not there already, Arrow Key over to “Hardware failure status”,
Christina: 5. Press and release the “OK” button.
Christina: 6. Display should say “Hardware failure status: Clear. Press OK to clear”.
Christina: 7. Press and release the “OK” Button. Message changes to “Hardware failure status Cleared. Press Cancel to continue”.
Christina: 8. Press and release the “CANCEL” button as many times as necessary, so that, either the “Welcome to Photosmart Express” screen appears, or, the “Ink System Failure” screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.
Christina: 9. Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.
Christina: 10. Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer
Christina: 11. Turn the unit on. The printer may display message “USE POWER BUTTON TO SHUTDOWN THE PRINTER” followed by “PRESS OK TO CONTINUE”. Press OK. The Printer will start the “ONE TIME INK INITIALIZATION PROCESS”. Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page.
CustomerName: made a buncha noise, and it didn't print a diagnostic page
Christina: Is the error message still being displayed on the printer?
CustomerName: should I try to print something?
Christina: Let us print a self test page to check the functionality of the printer.
Christina: Press Setup menu on the All-in-One then scroll using the arrow key and select Print Report then select Self Test Report.