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HP Officejet Pro 8600 Printer won't print envelopes, card stock or photo paper.

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Post time: 2013-1-6 12:21:21 |Show all posts
I purchased an HP Officejet Pro 8600 Printer.  I have had great luck with HP printers in the past but this one is a piece of junk.  I have tried all the "Fixes" suggested by HP and it still wont feed any type of paper other than regular print paper.  It gives an "Out Of Paper Error" with envelopes, card stock, and photo paper.  It is so bad that I have given it to my granddaughter to use and have gone back to an old HP printer that at least works with all types of paper.

Has anyone had any luck with a REAL fix for this issue???

Post time: 2013-1-6 19:28:20 |Show all posts
PhilNuff,
Thank you for posting the steps that worked for you! I am sure it will help others in the community

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        I work with HP. My posts and opinions are my own.
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

Post time: 2013-1-6 18:22:35 |Show all posts
The problem is that the printer recognizes that it can't print on both sides of non-standard size paper or any envelope.
Before you start getting ready to print, click the Windows ball,   click "Devices and Printers,"  double click on your Default HP printer, and double click "Set Preferences".  Change  Print on Both Sides to "NONE".
For some reason, the dirver sees this "both sides" problem as a "Wrong Paper Size" error. (Windows 7 procedure)

Post time: 2013-1-6 17:22:08 |Show all posts
fnickols,
Envelopes that print skewed could have a couple of causes. Firstly do these envelopes have any glossy parts or plastic windows? If so try a normal envelope to see if the issue persists. If no windows or glossy backgrounds we will want to inspect and clean our feed rollers. However, to do that I will need to know you printer model and model number.
                       
                       
                               
        I work with HP. My posts and opinions are my own.
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

Post time: 2013-1-6 15:59:35 |Show all posts
I've got a slightly different problem.  When I print an envelope (a #10 business envelope), the envelope does not feed straight through; instead, it goes in at an angle and the printing on the envelope is thus crooked.  Don't have a clue as to what to do.  I tried feeding the envelope on the right hand side of the paper tray and on the left hand side as well.  In both cases the envelope doesn't feed straight through and the printing is crooked.

Post time: 2013-1-6 14:47:14 |Show all posts
Mine was doing the same and i reset my word and office software back too default setting and its working fine now??

Post time: 2013-1-6 13:38:23 |Show all posts
Hope you are doing well and welcome to the forum edeckmanb;

I see you feel you try all steps offer by in HP support page so I wil not bother you with more, at that stage,  I am afraid that only viable solution is to service the printer. but before you do that,  have you  try this utility.


Please follow this link www.hp.com/go/tools . Download and use the HP hardware diagnostic tool.  Following are some common printing problems or error conditions that the Hardware Diagnostic Utility can help you resolve easily Paper Jam, Carriage Stall, and Original (document feeder) Jam, Out of Paper, Paper Mismatch, Blinking Lights, Door Open, Print Quality and others. After you run the utility let me know the outcome, I will do my absolute best to help you.  


Hope this helps!

RobertoR





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