Hope you are doing well and welcome to the forum edeckmanb; |
I see you feel you try all steps offer by in HP support page so I wil not bother you with more, at that stage, I am afraid that only viable solution is to service the printer. but before you do that, have you try this utility.
Please follow this link www.hp.com/go/tools . Download and use the HP hardware diagnostic tool. Following are some common printing problems or error conditions that the Hardware Diagnostic Utility can help you resolve easily Paper Jam, Carriage Stall, and Original (document feeder) Jam, Out of Paper, Paper Mismatch, Blinking Lights, Door Open, Print Quality and others. After you run the utility let me know the outcome, I will do my absolute best to help you.
Hope this helps!