[B]Strino78 wrote:[ snip]I ASK YOU HP... WHAT ARE THE ODDS THAT I'D ENCOUNTER TWO BAD CARTRIDGES IN LESS THAN ONE YEAR, ON TWO SEPARATE OCCASSIONS, FROM TWO SEPARATE VENDORS? Seems pretty far fetched to me.|
Your software/firmware is bugged.. and denying users the right to use ANY compatible cartridge they want -- particularly OE equivalent refills. [snip]
[/B]Please be aware that this forum is a peer to peer support forum, it is not a direct link to HP support. If you want to address HP you will need to Contact HP.
As for your question, my experience is that having two bad refill cartridges in a row is not that big an anomaly, I offer two data points:
A few years ago I donated an HP all-in-one printer to my son's high school. Some time later I was talking to the teacher and he mentioned he was having problems with it. I took a look and it was not printing the colors correctly, the yellow had mixed to green. (It was a commercial refill.) He got a new (also refill) cartridge, and the second one had a color missing completely. The third refill had some issues but was OK after manually cleaning the contacts. I asked why they used the refills, he said they were cheaper. I asked if they were less than 1/3rd the price....HP commissioned a study with a third party test lab. They bought hundreds of supplies from HP and also major refillers/remanufacturers and tested them to end of life. See here for the results, the bottom line was the HP cartridges were pretty reliable [ 0 failures of 60 cartridges] while the refills had widely variable but generally dismal results [69 failures of 208 cartridges tested].It is hardly reasonable to blame HP for quality issues from third party vendors.
I do not work for HP or speak for them in any way.