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HP Officejet 4500:Print cartridge problem: (tri-color) Refer to device documentation to troubleshoot

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Post time: 2012-7-26 13:49:49 |Show all posts
Yesterday we brought new catridges and installed in the printer. an error message which reads: print cartridge problem

tri-color) Refer to device documentation to troubleshoot.

i have taken out the catridges out and re installed a few times but no use. have wiped the bottom clean(no globs of ink) what next? Won't print or scan or anything Thanks for your help? won't print
63#
Invalid floor, the posts have been deleted

Post time: 2012-7-30 09:00:59 |Show all posts
[B]NervousInvestor wrote:
Yes !!!! I followed your advice and lightly spit on a piece of toilet paper and gently wiped the electrical contacts on the cartridge and then gently wiped the bottom of the catridge (where the Ink comes out) ..... then the printer miraculously started to print.
[/B]I'm not sure whose advice you were following.  I'm glad you got your printer to work, but in the future you might consider a few suggestions:

Avoid touching the nozzle plate, wiping this can cause damage.Use a lint-free wipe for the electrical contacts.  HP recommends using foam swabs.  If these are not available good substitutes include a damp (but fresh) coffee filter or a dry dollar bill.

Post time: 2012-7-30 07:24:19 |Show all posts
Yes !!!! I followed your advice and lightly spit on a piece of toilet paper and gently wiped the electrical contacts on the cartridge and then gently wiped the bottom of the catridge (where the Ink comes out) ..... then the printer miraculously started to print.

Post time: 2012-7-30 05:55:21 |Show all posts
Interestingly, I made some network changes including a new DHCP server and different subnet scheme and encountered the tri color error again. I turned the Officejet off and on again and quickly selected the option to "reset network" before the tricolor error appeared again and that cleared it up.Haven't seen the error for a couple of days now. I probably could have changed the IP settings through the web interface as well.

Now for my rant: I had a small MFP from Brother and it always had problems also. I'm half tempted to go to the thrift store and find a stand alone fax machine, a flat bed scanner and buy a dedicated printer. This product is a HEADACHE.

Post time: 2012-7-30 04:12:59 |Show all posts
Thanks, my printer is on a seperate plug-in so that is not my problem.

Post time: 2012-7-30 02:20:16 |Show all posts
I've had this problem for a couplle of months and I finally found what was causing me to encounter the tri-color cartidge error. I have the printer plugged into the same power strip as my other devices (including an old HP Laserjet 4) and if the Laserjet is printing while the Officejet 4500 is warming up, I always get the errorr. Otherwise it is hit and miss. So, I plugged the Officejet 4500 directly into a different outlet and I haven't seen the problem again.

I found the idea from the troubleshooting steps for a different issue:

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c01952299&lang=en&cc=us&conte...

I hope this helps!

Post time: 2012-7-30 00:59:27 |Show all posts
I as many others on this post have also bought a new tri-color cartridge and keep getting the same message on my computer that the cartridge is incorrectly installed, I have done all of the troubleshoot requirements and it still is not working,  I even went out and spend more money on a new cartridge even thought my original cartridge is still full just to see if it would work and it has not.  Very frustrating.  I do not shut off my printer, keep it on a live plug-in so now what?  It seems this is a problem in the software, are there no updates that I can download to take care of this problem?

Very frustrated and now out another $35 for a new cartridge!

Post time: 2012-7-29 23:14:46 |Show all posts
Whenever I plug on my printer it shows Print cartridge problem [Tri-color] Refer to device documentation to Troubleshoot.
And no button is working and error light is constantly blinking. No print can be taken though it shows black cartridge is OK.

Post time: 2012-7-29 22:04:02 |Show all posts
when cartridge comes up as error and printer dosen't recognize cartridge then its no good. if it is a refilled cartridge then take it back and they should be able to check the cartridge and replace it if bad. once the cartridge isn't recognized by the printer it's not repairable. if it recognizes the cartridge then try other options listed in this thread.

Post time: 2012-7-29 20:56:14 |Show all posts
try unplugging the printer then leave it for 5-10 min try to start printer without plugging it in to remove any charge if some is left then plug back in restart and maybe clean cartridge contacts inside of the printer then cartridge contacts. delete printer and drivers then reinstall without doing any updates???

Post time: 2012-7-29 19:09:11 |Show all posts
[B]bbrixon wrote:
Forgot to update this.  somehow it got fixed.  I used to shut it down after I'm not using it, but now I just leave it on, and turn it off when i turn off my power strip. [snip]
[/B]The printer should be left plugged into a live outlet.  If you turn the power off from a power strip the printer will lose track of how long it has been since the last print job and use more ink in servicing when the printer is power on.

Post time: 2012-7-29 17:47:28 |Show all posts
Forgot to update this.  somehow it got fixed.  I used to shut it down after I'm not using it, but now I just leave it on, and turn it off when i turn off my power strip.
Seems to have fixed any errors so far.  I'm going to try and put the old Tri-color back in, and see if it acts up.

Thank you for all your replies,
-Brian

Post time: 2012-7-29 16:30:51 |Show all posts
[B]tbear640 wrote:
Try deleting all of HPs software and reinstalling, then DO NOT allow any updates to be installed. You can sometimes do a restore to a time it worked or just try to delete all of their updates but if the I found that if the cartridge will not work that the local refiller will usually exchange it and see if that solves the problem. You are right HP is tweaking their software to force people to purchase and install their more expensive product.
[/B]This is very unlikely to have any effect (other than taking a few hours).  HP does not "tweak their software to force people to purchase...", that is simply incorrect.

The printer does do an electrical check of the cartridge to prevent damage to the printer from an incorrect or electrically failed cartridge.  Cleaning the cartridge electrical contacts as shown in step three in this document may help.

[I do not work for HP or speak for them.  The opinions here are my own.]

Post time: 2012-7-29 14:56:55 |Show all posts
Try deleting all of HPs software and reinstalling, then DO NOT allow any updates to be installed. You can sometimes do a restore to a time it worked or just try to delete all of their updates but if the I found that if the cartridge will not work that the local refiller will usually exchange it and see if that solves the problem. You are right HP is tweaking their software to force people to purchase and install their more expensive product.

Post time: 2012-7-29 13:24:13 |Show all posts
my printer showing this problam this new cartridge

Post time: 2012-7-29 11:58:04 |Show all posts
[B]lorrainereid wrote:
Someone suggested blowing on the cartridge copper area, I light spit on my (very lightyly) and it worked. Had to spit 2x. Light! Sounds gross but worked.
[/B]
Amazingly, I just tried that and it seems to have worked. Haven't tried to print anything yet but the annoying error message is gone.

Post time: 2012-7-29 10:45:02 |Show all posts
Amazingly, I just tried that and it seems to have worked. Haven't tried to print anything yet but the annoying error message is gone.

Post time: 2012-7-29 09:37:13 |Show all posts
HP replaced my Tri-Color cartridge but the Tri-Color error still exist but not that frequent so far. Reported to HP (sea.ccc.cipg@hp.com) since July 5, 2012, still no feedback yet. Bought a new black ink cartridge as the representative suggested to monitor the "Printer Status Report".

Post time: 2012-7-29 07:59:19 |Show all posts
I get a message telling me that there is a cartridge error and that I should remove check and reinstall my tricolor cartridge. I did that and even purchased a new one and still have the same issue. So is this printer just ready for the trash heap, shouldn't be, or is there a fix for this issue?
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