I have mentioned in a previous thread about this machine why it's not suitable for non-technically inclined people. The drivers and software are absolute rubbish. You need to either scan via wireless or wired network via the TWAIN driver to access all the scan resolutions. The wireless networking is very hit-and-miss, although I believe this is due to my poor network signal as I'm upstairs from the router and the signal is weak. My PC has the same intermittent issues.|
The fact that you can't scan via USB and still get all the available scan resolutions is stupid. Printing and scanning over wired network connection is stable and fast. At the end, you get what you pay for. This thing cost me $299.00 from Officeworks and I'm under no illusions as to what to expect from it.
I have an HP Laserjet 4100DTN for most of my printing needs and only really needed this one for its scanning and occasional colour printing. It seems to be a very popular device, so naturally there will be more problems reported than an unpopular printer. I would say 99% of buyers are happy with it, but of course only the people who have problems will come on forums like this to complain about it! I wouldn't recommend it to anyone though. Too much hassle to set up, especially if you have multiple machines to scan and print from.
This machine is a clear example of why Apple is the world's most valuable company, not Fuji-Xerox. No attention to detail, sloppy, half-baked archaic software, looks and feels cheap, problems with wireless out of the box. Have to set it to DHCP to scan to email, unintuitive controls, flimsy construction.
Having said all that, I'm actually happy with it — it does what I want and it does it well and quickly. I'm printing and scanning via ethernet — wireless is just a "nice to have" feature. Just don't give this thing to your mum!