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Error code 5100 on Canon MX310

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Post time: 2010-11-20 09:51:36 |Show all posts
I have this error on my printer. I read through previous solutions and they suggested that it can be a paper or other jam.
I cannot see any jam. The light (lazer) in the scan bed seems to get stuck and I cannot open the scan part of the printer.
I do not have the manual anymore so i do not know how to open the scan bed to see what is going on.
Please help.
Regards

Post time: 2010-12-4 16:47:43 |Show all posts
Hi and welcome...
According to the website here are the troubleshooting steps for the MX310 and Error Code 5100:
    Remove the cartridgesInspect the cartridges to ensure all packaging is removedReinstall the cartridgesPress the ON/OFF button for 2 secondsUnplug the printer and wait 10 secondsCheck the printer for any obstructions including packaging materials
    Remove the scanner coverOpen the lid - check for paper that is stuck; these can be very small pieces, so look carefully
    Plug the printer back in and power it on.If that does not solve the problem you will have to contact repair
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