Hello Dell community - I'm suddenly having a problem with my Dell All-In-One printer, and I was hoping maybe someone here knows how I could fix it.
I went to print a word document earlier today, and it started printing last page to first. The last page had very little on it, but it printed fine. The next page, the ink suddenly had white lines through some, printed most of a paragraph fine, printed half a page lightly and kept getting lighter until it stopped altogether at the middle of the page. I checked, but according to the print properties there is still two thirds of a black ink cartridge left. I tried printing a test page, and while it printed a faint outline around the black area the black did not print. The black does print on the alignment page, as it has printed two of those. I tried cleaning the cartridge, printing another test page, and physically cleaning the cartridge as recommended in the help file.
Does this sound familiar to anyone? Is there anything else I should try?
For system specs: The printer is a Dell 926 Photo All-In-One Printer, Scanner, and Fax. It connects to an IBM Thinkpad laptop running Windows XP Pro Service pack 3. This is the first time it has given me a problem. If I've left out anything, please let me know.
ETA: I just plugged it back in and turned it on to try and scan something, to be sure that the rest of the printer's functions were working. It began printing an alignment page once it was turned on, then the message came across the screen of the printer that I needed to remove the tape from the cartridge. These are the same two cartridges as earlier, and I have printed with them before. I turned it off and back on, and it tried again. I canceled the print, and tried the scan, which worked just fine.