Optional Information: |
Model: PIXMA MX860
As suggested, powering off, unplugging, etc. all to no avail.
Posted by Engineer John C. 563 days and 1 hours ago. Hello, I am John C, Computer Science Engineer. I enjoy solving computer, printer and networking issues, so I will be very happy and will do my best to help you.
C000 means something is blocking the printer. If no paper jam, it seems the sensor became defective or there is a small paper or something there.
Please check using a flashlight, to ensure there is nothing obstructing the paper feed mechanism down inside the printer where it is not easily seen. If there is nothing obvious, un-plug the printer power supply.
Next, take a dry cloth or Q-tips and clean the rubber rollers in the automatic sheet feeder. Dust may be coating the rollers there and as they become less tacky, they cannot feed paper correctly.
Holding the printer in both hands, turn it upside down and shake it for a few seconds to see if anything falls out of the paper feed area. (Sometimes objects such as pens, paper clips and so on can fall into the paper feed area and cause blockages.)
Then plug the printer back up, take your paper out and replace it with a fresh, small stack (about 5 pages) of paper. Then try to form feed again. If that works, then try to print again.
If no luck, remove all paper from the machine and then blow out the feed roller and paper tray thoroughly with compressed air three or four times.
Once done plug in back in and insert a single sheet of paper.
Please test the machine and let me know the results. Does it work?
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Computer Science Engineer