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Canon PIXMA MX860 just quit with code C000. Wont engage after

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Post time: 2012-12-22 22:31:31 |Show all posts
Canon PIXMA MX860 just quit with code C000.  Won't engage after powering off several times.   
                                                    Submitted: 563 days and 4 hours ago.                                                                            Category: Printers                                                                    Status: CLOSED                                                                                                                                          

Post time: 2012-12-23 06:49:25 |Show all posts
Hello Cheryl. Unfortunately if there is nothing inside the printer obstructing the printhead then the printer is defective.
If it is out of warranty, you may prefer a new printer for a similar/better price than a repair. Amazon has very good prices usually with free shipping and no tax. Click here for more info ---> http://tinyurl.com/PrintersAmazon
Please note I do NOT work for CANON so please do NOT leave me a negative feedback if you are not satisfied with them. Thank you
If I helped please scroll down and
click the green Accept button
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Thank you
John Cappucci
Computer Science Engineer

Post time: 2012-12-23 05:05:56 |Show all posts
Again, John...no joy.  I have cleared paper jams many times in the past but there is no paper or any foreign object in the feeder or tray.
I have been called out of town until Thursday morning.  In the meantime can you research my problem further and hopefully on my return we'll have something positive to work on.
Regards,
Cheryl   
               

Post time: 2012-12-23 03:09:02 |Show all posts
Please follow the steps below from the REAR of the printer in order to check for paper jams:
[ol]Detach the Rear Cover.
                             
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                           Pull the paper out slowly.
                             
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Note
                                                                      Note_list"> Be careful not to touch the components inside the machine.
If you cannot pull the paper out, turn the machine off and turn it back on. The paper may be ejected automatically.
                                                                                         Attach the Rear Cover.
                             Push the left side of the Rear Cover until it is closed completely.
                             
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[url=]View Full Image[/url]
Source:canon.com[/ol]Please let me know if the issue is not solved clicking the "Reply to your expert" gray button, so we can continue troubleshooting.
If I helped please scroll down and
click the green Accept button
for me to be paid, that's the only way for me to be compensated for my time

(
Even if you have a subscription or trial plan with us I need you to click Accept for me to be paid from yahoo. And even if you have a regular account and see the holding charge in your credit / debit / or PayPal account, I need you to click Accept for the money to be released to me
)
Thank you
John Cappucci
Computer Science Engineer
   
               

Post time: 2012-12-23 01:30:30 |Show all posts
Sorry, John it worked once, I powered up again and it worked again but that was it.  I sprayed the entire machine with air to no avail.
Is there a next step?
Cheryl   
               

Post time: 2012-12-22 23:48:41 |Show all posts
Optional Information:
Make: Canon
Model: PIXMA MX860
Already Tried:
As suggested, powering off, unplugging, etc. all to no avail.
                                                                                          Posted by Engineer John C.            563 days and 1 hours ago.                                                                    Hello, I am John C, Computer Science Engineer. I enjoy solving    computer, printer and networking issues, so I will be very happy and    will do my best to help you.
C000  means something is blocking    the printer. If no paper jam, it seems      the sensor became defective    or there is a small paper or something      there.
Please check    using a flashlight, to ensure there is      nothing obstructing the    paper feed mechanism down inside the printer      where it is not  easily   seen. If there is nothing obvious, un-plug the      printer  power   supply.
Next, take a dry cloth or Q-tips and   clean     the   rubber rollers in the automatic sheet feeder. Dust may be    coating      the rollers there and as they become less tacky, they  cannot   feed    paper   correctly.
Holding the printer in both  hands,  turn  it    upside   down and shake it for a few seconds to see  if  anything   falls   out of the   paper feed area. (Sometimes objects  such  as pens,   paper   clips and so on   can fall into the paper feed  area and  cause     blockages.)
Then  plug  the printer back up,  take your  paper  out    and replace it with a  fresh,  small stack  (about 5 pages)  of  paper.    Then try to form feed  again. If  that  works, then try to   print  again.
If   no luck,  remove all  paper  from the machine   and  then blow out the  feed  roller and   paper tray  thoroughly with    compressed air three or  four  times.
Once done plug in back in and insert a single sheet of paper.
Please test the machine and let me know the results. Does it work?
If I helped please scroll down and click the green Accept button for me to be paid, that's the only way for me to be compensated for my time
(
Even  if you have a subscription or trial plan with us I need you to click  Accept for me to be paid from yahoo. And even if you have a regular  account and see the holding charge in your credit/debit/PayPal account,  I need you to click Accept for the money to be released to me)
Thank you
John C
Computer Science Engineer   
               
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